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-- Why ScreenSteps Scenario Based Training Cloud Implementations Operating Procedures (SOPs) Onboard Training Hands-on Training The Software Knowledge Base Courses Contextual Help Content Creation Authoring Management Analytics Workflow Articles About About Us Contact Pricing Resources Academy Blog Case Studies Support Sign In Not Just Your Normal Knowledge Base Software ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees. Make your Contact Center Run More Efficiently Decrease average handle and hold times. Prepare for a CRM or ERP rollout Achieve adoption 30 days faster than planned. Standardize and Centralize your Operation Manuals and Procedures Help everyone know what to do and how do it without any memorization. Decrease Support requests and increase product adoption Help customers and employees help themselves with simple or complex questions. ScreenSteps in 90 Seconds Transfer Knowledge With Better Procedures, User-Guides, Checklists, And More! Our end users were dialing our help desk instead of using our previous SharePoint site. But with ScreenSteps, we can see self-service is growing each month. And we are seeing a drop in the number of questions we are being asked. David Overturf Business Systems Manager | Advanced Tech In our old system, not being able to find how-to guides was slowing down productivity. But with ScreenSteps, we've been able to bring everything into one place and make it easier for end users to find. We also use our quick-reference guides for training exercises. Gretchen Fulmer Instructional Designer | WA State Board for Community and Technical Colleges Our IT department is trying to promote the option of having 0 level of support so the end user can get help at 2 o’clock in the morning, and not have to go on campus to get help. ScreenSteps is helping us get there. Arlen Wilcock Faculty Technology Consultant | BYU-Idaho Why ScreenSteps Speed of Authoring Cloud-based knowledge base with an integrated desktop authoring tool Integrated screen capture Decision tree (Workflow) articles Interactive checklists Speed of Consumption Responsive display for desktop, tablet or mobile viewing Automatic formatting Present complex processes as simple to follow instructions Integrated simple and advanced search Rapid Iteration Rapidly replace screenshots inline Mark articles that need updating Automatic revision management Integrated revision notes Knowledge base and course analytics Results our customers have achieved with Screensteps Reduce training time by up to 75% Eliminated Hold time and Reduced Call Handle time Standardized their procedures in 4 weeks or less Reduced support tickets submitted by Employees and Customers Reduced Tier 1 Ticket Escalations Prepared thousands of guides for Hands On Training Labs The scenario based training and support model Our most successful customers combine the ScreenSteps knowledge base software with a Scenario-based training and support combined with the ScreenSteps knowledge base and training software platform can help save your organization hundreds of thousands of dollars. What would you like to learn about? The Benefits of Scenario Based Training Moving from Word/PDF to an Online Knowledge Base Tips For Writing Better Documentation The ScreenSteps platform helps 100,000+ end users at thousands of organizations (big and small) Drop Word and use ScreenSteps. Make your knowledge-transfer strategy work. Why ScreenSteps Cloud Implementations Operating Procedures Onboard Training Hands-on Training The Software Knowledge Base Courses Contextual Help Content Creation Doc Workflow Analytics Success Advanced Tech SBCTC BYU - Idaho Cushman & Wakefield Blue Mango Learning Systems PO Box 801, McLean, VA 22101 (866) 275-7856 Support Pricing Academy Blog About Us Contact © 2020 Blue Mango Learning Systems, LLC Terms of Service Privacy Policy...